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We strive to create an environment of mutual trust — and so, we're here to help! From basic questions to complex, we’d love to take time to discuss your queries and help you make smart decisions that best meet your needs.
At Banyan Tree Brandvisers, we believe in providing the exceptional service we'd want to experience ourselves!
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FAQs
At Banyan Tree Brandvisers, we believe in giving our clients all the information they need to make a well informed decision. Here are answers to some common questions we come across.
We provide Web Design & Development, Graphic Design, Digital Advertising, SEO, CCTV surveillance, biometrics services. Visit Services for more details.
We pride ourselves on providing exceptional service and customized solutions to meet our clients’ unique needs. Our team of experts has years of experience and a track record of success.
We cater to every industry. Whether you are a Fortune-500 company or a startup; a small business or an individual; a shop owner or a freelancer.
Our Web & Print Design and Digital Marketing & Advertising services can be availed from any location. Digital & Offset Printing and Biometric & Security services are available for select locations in India. Please contact us for further details.
We have been in business since 2010.
Monday to Friday: 8:30 am to 8:30 pm
Saturday & Sunday: By appointment
We strive to respond to all inquiries within 24 hours.
Yes, in fact that is our USP. We specialize in providing customized solutions to meet our clients’ specific needs. Our team of experts will work with you to develop a solution that meets your unique requirements. Contact us with your requirements to work out the details.
We believe that spending money on gaining knowledge is an investment and not an expenditure. We invest in ongoing training and professional development for our staff to ensure they stay up-to-date with the latest industry trends and best practices.
Yes, all of our employees / contractors undergo background checks and are trained to ensure they are qualified and knowledgeable in their respective areas of expertise.
We have strict security protocols in place to ensure the protection of client data. This includes measures such as data encryption, access controls, and regular security audits. We are also willing to sign Confidentiality agreement with our clients.
Yes, we provide ongoing support to ensure that our clients are satisfied with the services provided. This includes troubleshooting, maintenance, and other support services as required. Support period varies from project to project. Contact us with your requirements for more information.
We stand behind the quality of our services and offer guarantees and warranties on certain services. Please contact us for more information.
Yes, we periodically offer discounts and promotions for our services. Be sure to follow us on social media (f | t | i | in | yt) and sign up for our newsletter to stay up-to-date on any current offers. You can also check out Promotions or contact us directly for more information.
Different services require different pricing models that can justify and help our clients make an informed decision before choosing our services. Some of our services are charged on per hour basis, some depend on the project, some are offered in packages while some have a fixed rate. Check out our Price Guide for more details.
Banyan Tree Brandvisers does not charge to discuss your project on an exploratory basis. We believe in collaboration and the initial consultation is the first step in our effort to get to know you well. A professional consultation will follow to determine the specifics of what you need, and we will discuss pricing for your project at that time.
We charge only for the work we do. The payment schedule that we provide to our clients is based on the work carried out by the company and so leaves little scope for refunds. The Client may however choose to terminate a project. Please visit: Service Policies for further details.
Unlike many companies that bind you by requiring you to pay a significant amount before the start of the project, our payment structure is aligned to your project progress. We provide a time-lined payment structure before the start of your project.
We accept various forms of payment, including credit cards, cheques, UPI and online payment methods. Payment terms are outlined in our service agreement. In order to help India strengthen her efforts of becoming a cashless economy, we request our clients to desist from making payments in cash.
We accept payments in Indian Rupees (INR).
You can provide feedback or make a complaint by contacting us through our website or by phone. We take all feedback and complaints seriously and will address them promptly.
We take all customer complaints seriously and have a process in place to address and resolve them in a timely and effective manner. Our clients can expect a response to their queries or complaints within 24 working hours.